The Managed Services Scenario
- CSIntel is alerted before or as the problem occurs because best practices 24 x 7 x 365 monitoring and alerting is in place.
- CSIntel instantly and accurately diagnoses problem in the Service Center.
- CSIntel conducts quick & effective remote support from the Service Center and resolves the problem.
CSIntel gives you comprehensive reports every month and quarter to show work performed, identify issues, and support optimized IT budgeting.