Monitoring & Alerting

Managed Services Monitoring & Alerting

To take care of your IT environment, Computer System Intelligence uses sophisticated, feature-rich software that handles many security concerns in its architecture. Let us tell you how it works and suggest ways that you can establish a solid overall security strategy for your business.

The monitoring software that we use consists of three main components: 
Onsite Manager, Device Manager, and Service Center.

 

What is an Onsite Manager?

Onsite Manager is a light-weight piece of software that is installed on a server attached to your network. It automatically performs comprehensive scans of your environment, gathering up-to-date information that Computer System Intelligence needs to manage your IT assets with unparalleled efficiency. It does this using standard management protocols already in place. It doesn’t collect private data.

 

What is Device Manager?

Device Manager is installed on equipment that can’t be directly monitored by the Onsite Manager, such as roaming laptops, servers in remote offices or data centers, home offices, or if your business doesn’t have a server. Like the Onsite Manager, it doesn’t collect private data.

 

What is Service Center?

Service Center is a powerful, centralized dashboard that allows Computer System Intelligence, your Managed Services Provider, to view the asset health and performance data sent by the Onsite Manager, drill down to details as required, perform rapid remote remediation, configure advanced services and produce a range of useful reports to manage your network.