Quarterly Business Review

Managed Services Business Review

Computer System Intelligence delivers efficient IT management, maintenance and support to our customers on a monthly contract basis, using remote monitoring and management technology. As a result, our customers experience an overall lower cost of owning and supporting IT, enjoy predictable costs, and avoid large unplanned expenses.

Stabilizing the Cost of IT

The efficiency starts with remote delivery. Services that are delivered at your site typically take longer, involve travel time, include travel expenses and sometimes require repeat visits. Delivering services and support through the managed services remote monitoring and management platform eliminates travel in most cases, facilitates accurate, more immediate diagnosis of issues, and reduces the amount of time needed to resolve issues and perform maintenance and management tasks. Faster problem resolution means a more stable IT environment and less productivity lost to unscheduled downtime.

Many IT maintenance, management and support tasks have traditionally been performed on a system-by-system or site-by-site basis. CSI is able to automate many tasks across systems and customer sites, thereby significantly reducing the time required for expensive technical staff to go on-site to address your needs.

Improvements in service that you can expect to see when you sign on with CSI include faster resolution, improved security, optimizations in your IT infrastructure, and detailed information to support more accurate budgeting.

Predictable and Planned Expenses

With a monthly contract and a service level agreement, you’ll know exactly what you’ll get and how much you’ll be spending, but the underlying technology of managed services means you’ll also save money in many ways.

For example, services from CSI includes industry-leading monitoring and alerting for your IT assets, so your solution provider will always be notified immediately when emerging and actual problems exist. This allows them to take care of issues faster and often before you experience unplanned system downtime, which can protect your business operations and result in cost savings.

Because CSI has access to detailed health and performance data about your IT assets, they can more easily identify trends and opportunities to improve the configuration of your resources, and provide you with regular reports to help you understand exactly what’s happening in your network. When projects outside the monthly contract are required, it is easier to plan, budget for, and schedule them to minimize impact on your business operations and bottom line.

Reduce Downtime, Reduce IT Costs

Industry experts and comprehensive studies from third-party research groups consistently conclude that managed services cost less and protect IT assets better. For example, a recent study by the Computing Technology Industry Association (CompTIA) found that network servers and devices that went down took 96% longer to repair when they were not covered by a remote monitoring service, resulting in costly unscheduled downtime.

CompTIA also discovered that end-users experience an average of 88% longer periods of downtime when the network server or device that fails is not covered by remote monitoring. They concluded that remote monitoring and management services have the greatest impact on reducing IT downtime and its impact on users.

Reduce and stabilize your IT costs and experience unprecedented reliability with managed services from CSI. You’ll gain peace of mind, reduce risks to your data and assets, and be empowered to leverage your IT investments fully.